{"id":1135,"date":"2025-08-13T05:09:48","date_gmt":"2025-08-13T05:09:48","guid":{"rendered":"https:\/\/sterlingpartners.com.au\/wordpress\/?page_id=1135"},"modified":"2025-08-14T02:42:54","modified_gmt":"2025-08-14T02:42:54","slug":"raise-a-dispute","status":"publish","type":"page","link":"http:\/\/sterlingpartners.com.au\/wordpress\/raise-a-dispute\/","title":{"rendered":"Compliance"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Keeping Our Clients Informed<\/h2>\n\n\n\n<p>As a registered tax practitioner, we are committed to keeping you fully informed about your rights, our obligations, and how you can raise concerns if needed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Check Our Registration<\/h2>\n\n\n\n<p>We are registered with the <strong>Tax Practitioners Board (TPB)<\/strong>.<br>The TPB maintains a <strong>Public Register<\/strong> of all registered tax agents and BAS agents. You can search for us on the register here:<\/p>\n\n\n\n<p><a href=\"https:\/\/www.tpb.gov.au\/public-register\">https:\/\/www.tpb.gov.au\/public-register<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How to Make a Complaint<\/h2>\n\n\n\n<p>If you have a concern about the tax agent services we provide:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Contact us first<\/strong> \u2013 we value the opportunity to resolve matters directly and promptly. You can email us at <strong>accounts@sterlingpartners.com.au<\/strong>.<\/li>\n\n\n\n<li><strong>If your concern remains unresolved<\/strong>, you can make a complaint to the TPB using their online form:<br><a class=\"\" href=\"https:\/\/myprofile.tpb.gov.au\/complaints\">TPB Complaint Form<\/a><br>More information on the TPB\u2019s complaint process is available here:<br><a class=\"\" href=\"https:\/\/www.tpb.gov.au\/complaints\">TPB Complaints Process<\/a><\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Your Rights and Our Obligations<\/h2>\n\n\n\n<p>We will:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Act honestly, lawfully, and in your best interests.<\/li>\n\n\n\n<li>Provide services competently, on time, and with reasonable care.<\/li>\n\n\n\n<li>Keep your information confidential unless the law requires disclosure.<\/li>\n\n\n\n<li>Manage any conflicts of interest.<\/li>\n<\/ul>\n\n\n\n<p>You should:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Provide complete, accurate, and timely information.<\/li>\n\n\n\n<li>Keep necessary records and share them when required.<\/li>\n\n\n\n<li>Respond to our requests and meet agreed timeframes.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Prescribed Events and Conditions<\/h2>\n\n\n\n<p>If, within the last five years, any <strong>prescribed events<\/strong> occur (such as suspension of registration, bankruptcy, serious offences, or other TPB sanctions) or if our <strong>registration becomes subject to conditions<\/strong>, we will notify you as required by law.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Transparency and Trust<\/h2>\n\n\n\n<p>Our goal is to provide you with all the information you need to make an informed decision about engaging our services and to maintain your confidence in our professional conduct.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Keeping Our Clients Informed As a registered tax practitioner, we are committed to keeping you fully informed about your rights, our obligations, and how you can raise concerns if needed. Check Our Registration We are registered with the Tax Practitioners Board (TPB).The TPB maintains a Public Register of all registered tax agents and BAS agents. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":17,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1135","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"http:\/\/sterlingpartners.com.au\/wordpress\/wp-json\/wp\/v2\/pages\/1135","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/sterlingpartners.com.au\/wordpress\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/sterlingpartners.com.au\/wordpress\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/sterlingpartners.com.au\/wordpress\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/sterlingpartners.com.au\/wordpress\/wp-json\/wp\/v2\/comments?post=1135"}],"version-history":[{"count":7,"href":"http:\/\/sterlingpartners.com.au\/wordpress\/wp-json\/wp\/v2\/pages\/1135\/revisions"}],"predecessor-version":[{"id":1175,"href":"http:\/\/sterlingpartners.com.au\/wordpress\/wp-json\/wp\/v2\/pages\/1135\/revisions\/1175"}],"wp:attachment":[{"href":"http:\/\/sterlingpartners.com.au\/wordpress\/wp-json\/wp\/v2\/media?parent=1135"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}